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Delivery Information

To ensure your orders reach you as quickly and safely as possible, the following processes and terms apply:

1. Carrier and Pricing

  • Preferred Carrier: Unless otherwise specified, all shipments are handled by YURTİÇİ KARGO.
  • Shipping Costs: Shipping fees vary significantly based on the content of the order, including total weight (deci) and volume. Rates are calculated according to current carrier tariffs.

2. Processing and Delivery Times

  • Preparation Time: Orders are typically prepared for shipment within 2-3 business days. In rare cases or for custom orders, this period may extend to 1-2 weeks.
  • Delivery Time: Once handed over to the carrier, packages are generally delivered within 1-3 business days.
  • Exceptions: Delivery times may be extended due to address issues, remote/mobile area restrictions, or carrier-side delays.

3. Shipping Coverage

Currently, we only ship within the borders of Türkiye. For international shipping inquiries, please contact us at info@fotomono.com for detailed information.

4. Damaged Packages and Liability

Please inspect your package upon arrival. Do not accept damaged or opened packages and ensure a "Damage Assessment Report" (Hasar Tespit Tutanağı) is filed with the courier. We cannot accept liability for damaged items if a formal report has not been issued.

5. Tracking and Support

Your tracking number will be sent to your registered email or via other communication channels. If you do not receive a notification or encounter any issues, you can always reach us at +90 242 777 11 33.

6. Returns and Contracted Shipping

In case of returns, products should be sent via Yurtiçi Kargo by providing our tax ID: 4101502855 to the courier