Return and Refund Policy

At Fotomono, we value customer satisfaction. To ensure a fast return and exchange process for your purchases, the following rules apply:

1. Electronic Products

Return processes for products in the electronics category are subject to strict rules to ensure the product does not lose its resellable condition:

Right of Withdrawal: If the product box/package is completely unopened, the security seal is intact, and the product is unused, it can be returned within 14 days.
Opened Packages: Returns for electronic products with opened packaging or seals are unfortunately not accepted.
Defective Products: In case of a defect, an authorized service evaluation is mandatory. If the service report confirms the defect originates from the manufacturer or seller, a return or exchange can be initiated. Returns are not accepted for issues determined as user error.

2. Non-Electronic Products (Albums, Frames, etc.)

Our return and exchange policy is more flexible for non-electronic items (albums, frames, etc.):
Provided the products are undamaged, your exchange and return requests will be evaluated promptly.
There is no return option for personalized products (where printing or custom processes have been completed).

3. Damaged Cargo

Please check your package immediately upon delivery.

If there is damage, crushing, or tearing on the outer package, you must have the courier issue a "Damage Assessment Report".
Return/exchange processes are initiated for damaged shipments that have a report and are deemed valid upon inspection. Responsibility for damaged products without a report belongs to the customer.

4. Refund Processes

Once the returned product reaches us, necessary technical checks (packaging control or service report) are completed within 2-3 business days.

Refunds for approved returns are processed within a maximum of 14 days from the date of approval.
The time it takes for the refund to appear in your account may vary between 2 to 7 business days, depending on your bank's procedures.

5. Logistics and Pricing

Shipping Fees: For voluntary returns or exchanges not caused by a product defect, shipping costs belong to the customer.

Contracted Courier: Sending returns via our contracted courier companies will speed up the process. You can visit our Delivery and Shipping page for detailed information.

6. Return Process and Contact

You can get assistance from the Return Page on our website to start your return requests or contact us through the following channels:

Phone: +90 242 777 11 33
Web: https://fotomono.com/tr-tr?route=account/returns.add

Note: This text is for general information purposes. It may be updated according to changes in legislation.